• iPad and the Mobile Device Manager (MDM)

    • What is the MDM?  The MDM allow us to:
      • connect to wifi without the teacher having to enter a username and password
      • remove "Activation Locks" and forgotten passcodes
      • locate missing iPads without needing the users AppleID and password
      • push settings and restrictions
      • push apps
      • do some remote troubleshooting

    • How to determine if your iPad is in the MDM
      • Look at the bottom of the lock screen, if in the MDM, you should see "Property of the Calcasieu Parish School Board".
      • OR go to "Settings" and at the top left column, you should see the following:

        "settings

    • What to do if your iPad is not in the MDM
      • You will need to reset the iPad and set it up as new.
      • This will delete EVERYTHING on the iPad and will be like it was when you took it out of the box for the first time. 
        • Go to "Settings/General" then scroll down to the bottom of the screen and tap "Reset" then tap "Erase All Content & Settings".
      • After it is reset, you will just need to go through the setup screens and the iPad will automatically be enrolled in the MDM.
      • When asked to join wifi, you will select "CPSB-ACTIVATION".
      • After the setup is complete, check the wifi for "CPSB-MEM" to appear under "Preferred Networks".
      • Once you see "CPSB-MEM" in the "Preferred Networks" section, you will be able to join it without a username and password
        • If you select "CPSB-MEM" and it asks for a password, then the iPad is not yet finished registering with the MDM so wait 15 minutes or so and try again.
        • Once successfully connected to "CPSB-MEM" you can select "CPSB-SECURE" and forget that network.

    • What if the iPad is asking for an AppleID and Password 
      • If, during the reset, you are asked for an AppleID and password for a user that is unknown, put in a help ticket asking that the "Activation Lock" removed.
      • Once removed, you'll be able to complete the iPad setup.