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iPads and the MDM

iPad and the Mobile Device Manager (MDM)

  • What is the MDM?  The MDM allow us to:
    • connect to wifi without the teacher having to enter a username and password
    • remove "Activation Locks" and forgotten passcodes
    • locate missing iPads without needing the users AppleID and password
    • push settings and restrictions
    • push apps
    • do some remote troubleshooting

  • How to determine if your iPad is in the MDM
    • Look at the bottom of the lock screen, if in the MDM, you should see "Property of the Calcasieu Parish School Board".
    • OR go to "Settings" and at the top left column, you should see the following:

      %22settings


  • What to do if your iPad is not in the MDM
    • You will need to reset the iPad and set it up as new.
    • This will delete EVERYTHING on the iPad and will be like it was when you took it out of the box for the first time. 
      • Go to "Settings/General" then scroll down to the bottom of the screen and tap "Reset" then tap "Erase All Content & Settings".
    • After it is reset, you will just need to go through the setup screens and the iPad will automatically be enrolled in the MDM.
    • When asked to join wifi, you will select CPSB-SECURE and will need to enter your username and password.
    • After the setup is complete, check the wifi for "CPSB-MEM" to appear under "Preferred Networks".
    • Once you see "CPSB-MEM" in the "Preferred Networks" section, you will be able to join it without a username and password
      • If you select "CPSB-MEM" and it asks for a password, then the iPad is not yet finished registering with the MDM so wait 15 minutes or so and try again.
      • Once successfully connected to "CPSB-MEM" you can select "CPSB-SECURE" and forget that network.

  • What if the iPad is asking for an AppleID and Password 
    • If, during the reset, you are asked for an AppleID and password for a user that is unknown, put in a help ticket asking that the "Activation Lock" removed.
    • Once removed, you'll be able to complete the iPad setup.